OpenAI has unveiled a major upgrade to ChatGPT for business users with its new “Company Knowledge” feature. This innovative tool transforms ChatGPT into a conversational search engine for internal company data, helping employees find information faster without juggling multiple apps. By connecting with popular tools like Slack, Google Drive, SharePoint, and GitHub, ChatGPT can now answer questions using real-time company data with citations and direct links.
Seamless Access to Internal Data
With Company Knowledge, employees no longer waste time switching between apps to find information. For example, you can ask, “Where did we leave off on the project timeline?” and ChatGPT will pull details from emails, documents, or project management platforms. The AI prioritizes recent and relevant information, making internal knowledge more accessible and reliable.
Practical Uses for Teams
- Meeting Prep: Quickly generate briefs using Slack messages, Google Docs notes, and CRM updates.
- Performance Tracking: Get up-to-date summaries of company metrics from spreadsheets, reports, and internal discussions.
- Project Planning: Scan GitHub issues, review Slack bug reports, and cross-reference project tickets to outline roadmaps efficiently.
Secure and Controlled Integration
Security remains a top priority. All data stays within the company’s secure environment, and ChatGPT doesn’t train on enterprise data by default. Admins can enable connectors at the workspace level with role-based access controls, ensuring employees only access data they are authorized to see. Additionally, all responses include verifiable citations, helping build trust in the AI’s outputs.
A Step Toward Intelligent Enterprise Workflows
OpenAI’s Company Knowledge marks a shift toward smarter enterprise AI. By unifying information from multiple platforms, it reduces time wasted on searching and improves decision-making. While still in its early rollout, the feature promises to expand with multi-turn memory, hybrid internal/web searches, and advanced data visualizations. For businesses looking to boost productivity and streamline workflows, ChatGPT with Company Knowledge could become an indispensable tool.
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